Gamma, with 15 years of Experience in the BPM Industry has been servicing premium customers in the Banking and Financial Service, Insurance, Telecom and Retail Industry. Strength of Gamma is our 1500 associates spread across 3 delivery centres across India, supporting business process of over 25 Domestic and International Customers. Gamma supports voice and non voice based business process to our Customers.
We are an ISO Certified and ISMS Certified Organisation.
Voice Based Process: Customer Service
Gamma currently has a capacity to handle 1.5 Million calls per month, that could be scaled up within a short period.
• Royale Assist – Gamma’s Customer Support service offering to your premium customers.
• Facility to support 24X7 Customer Service
• Integrated with voice, email, chat and social media for Query Management and Complaint Resolution supporting
• Technical help desk
• Grievance Registration and resolution• Customer Retention