We’re looking for a Telecaller who is passionate about customer service and enjoys working in a fast-paced environment, must know 5 language (Tamil, English, Hindi, Kannada, Malayalam). The Telecaller will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Interested candidates send your resume through WhatsApp (WhatsApp Only)