Z1 Study Abroad jobs - Telecaller

Job Title: Telecaller

Location: T. Nagar, Chennai

Job Type: Full-Time and On-site

Job Summary: The Telecaller is responsible for making outbound calls to potential and existing customers to promote products or services, answer questions, and manage customer accounts. This role requires excellent communication skills, a friendly and persuasive attitude, and the ability to work effectively in a team environment.

Key Responsibilities:

Outbound Calls:

Make outbound calls to prospective customers to introduce and promote products or services.

Follow up on leads generated through various marketing campaigns

Customer Interaction:

Answer inbound calls from customers with inquiries about products or services.

Address customer questions and concerns with accurate and up-to-date information.

Build and maintain positive relationships with customers.

Sales and Promotion:

Present and explain products or services in a way that engages potential customers.

Identify customer needs and provide recommendations to meet those needs.

Achieve and exceed set sales targets and performance metrics.

Data Management:

Maintain and update customer databases with accurate and relevant information.

Record details of customer interactions and transactions.

Follow-up:

Conduct follow-up calls to ensure customer satisfaction and build long-term relationships.

Follow up on outstanding issues to ensure resolution.

Feedback and Reporting:

Provide feedback on customer preferences and potential new products or services.

Prepare and submit regular reports on call activity, customer feedback, and sales performance.

Qualifications:

• Education: High school diploma or equivalent. A degree in marketing, business, or a related field is a plus.
• Experience: Previous experience in telemarketing, customer service, or sales is preferred.
• Skills:
  • Excellent verbal communication and interpersonal skills.
  • Ability to handle rejection and remain persistent.
  • Basic computer skills, including proficiency with Microsoft Office and CRM software.
  • Languages required : English and Tamil

Personal Attributes:

• Friendly and confident telephone manner.
• Ability to remain calm under pressure.
• Self-motivated and results-driven.
• Patience and empathy when dealing with customers.

How to Apply:

Interested candidates should send their resume or Whatsapp