Telecaller jobs in Delhi at V Call Global Services

Responsibilities:

• Candidate with good customer service, communication & interpersonal skills would be preferred.
• Candidate must have 6 months - 2 years of experience in Collections, Telecom will be an added advantage
• To make calls on delinquent accounts from 31 days over to 365 days
• To skip trace on non-contactable accounts through other tools
• To identify accounts not suspended / barred / deactivated and send to team leader
• To negotiate with the customer and convince the customer for payment
• should be ready to work either in Day or Rotational shifts
• Responsible for dealing with International Clients (Asians only),so English is must and Arabic/Punjabi will be added advantage
• Should be Sound in System, CRM & applications usages
• Responsible for dealing with Clients Queries

Skills:

• Should be fluent in English
• Should have good communication skills
• Good Command over the language

Educational Qualifications: Graduation from a reputed university (pursuing can also apply)

Shift Timings: 9.30 to 7.00 PM/ 11 to 8:00 PM

Interview Timings: 10:00 AM to 5:30 PM

Branch Location: VCALL SERVICES PVT. LTD., B-1/10, Community Centre, Janak Puri,New Delhi 110058

VCall is a leading business process management company with cross-disciplinary knowledge of service industry and processes, our partnership approach, comprehensive solutions, and proven track record enables us to deliver high performance to our clients worldwide

We support through across-the-range of business process services including inbound/outbound call centers, enquiry handling, collections, telemarketing, billing and payment support, and up-selling/cross selling

We offer comprehensive solutions to banking, financial services, insurance, telecom and mortgage industries.

For 27 years, we have been wow experience creators for our clients through quality, confidentiality, integrity and commitment

VCall is an ISO 9001–2000 certified company equipped with state-of-the-art technology to support clients on their agile processes and businesses

The group has five flagship companies namely, Om Innovation Call Services Pvt Ltd, Northern Credit & Collection Business Pvt Ltd (NCCB),Delhi Investigators, Citi Collection India Pvt Ltd and DI Management International Services (Sharjah, the UAE)

The group has presence across India through its 40 branches that cover all major metropolitan & satellite cities and 120 districts

We are also present in the UAE with offices in Sharjah and Dubai

The group employs 4500 people