ZindalX is looking for freshers - 6 months experienced resources in Delhi on a fulltime for Daikin project.
JD is as below:
- Inbound Voice Process
- Rotational Day Shifts
- No cabs provided
- Rupees 15000 in hand
- Two Rounds of Interview
Eligibility: Need Good/Excellent Communication Skill
Qualification: Intermediate or Graduate
Responsibilities:
- Handle customer's inbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level