Disha Law Firm jobs - Telecaller

Experience: 0-2 Years

Qualification: Bachelor's (Preferred)

Shift timings: Day shift

Languages: English, Hindi ,Telugu

Preferred: Immediate Joiners

Responding to Clients queries in a timely and effective manner, via phone.

Maintaining sharp attention to detail

Good interpersonal, written and verbal communication skills.

Soft spoken good listening skill.

Multitasking and time management.

Good knowledge of computer handling and M.S office.

NOTE: Local candidates are preferred. 

Responsibilities:  

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level