We rely on knowledgeable professionals to interact with our valued clients who have questions or concerns. We’re looking for a skilled telecaller representative to join our team, managing a volume of inbound and outbound calls. The ideal candidate will be a quick learner. This person will handle a variety of important supportive tasks, providing answers, insights and assistance. As the voice of our company, the representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping clients and driving their satisfaction.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level