· Place phone calls to potential clients from our computerized directory
· Perform script (with necessary adjustments) to ensure consistency of sales program
· Answer potential clients’ questions about home improvement projects or goals
· Generate between 5 and 15 sales leads per day
· Set appointments with prospective customers based on our associates’ schedules
· Maintain computer, telephone and other equipment
· Train other telemarketers when required
· Communicate any problems, concerns or questions to supervisory staff
· Refer customer complaints to supervisor for quality control
· Communicate respectfully and politely with potential customers at all times
· Meet personal/team qualitative and quantitative targets
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