Telecaller

Aditi e tax
Experience : Freshers
Per Month: Rs. 10,000 - Rs. 15,000
Posted on 04 Jan 20
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Job DescriptionLast Date 29 Jan 20
  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.
  • Transferring and escalating the calls to the appropriate department if needed, such as sales.
  • Participating in training and striving to increase and improve existing skills.
  • Adhering to all company policies and procedures.
Job Type : Full Time
Interview Type : Telephonic Interview
Company Description
Aditi e tax
Apply now
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