Telecaller

Globez Global P Ltd
Experience : Freshers
Location : Kolkata
Posted on 17 Jun 19
Job DescriptionLast Date 16 Aug 19

Job Responsibilities:

  • Converts inquiries into sales by answering inbound telephone calls.
  • Telemarketing Representative

Job Duties:

  • Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialling systems, and other telecommunications technologies.
  • Influencing customers to retain or buy product or service by following a prepared script to give product reference information.
  • Documents transactions by completing forms and record logs.
  • Regular checks and follow ups to the customers, sending bulk SMSs.
  • Keeping track of all the called up customers.
  • Maintains database by entering, verifying, and backing up data.
  • Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains quality service by following organization standards.
  • Maintains technical knowledge by attending educational workshops; reviewing publications.
  • Contributes to team effort by accomplishing related results as needed.
  • Reporting to the immediate supervisor or the team lead with the work status
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
We are a group of industries working since 2007. We have expanded the horizon in the fields of media, insurance, tours and travels, fisheries, music.
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