We are looking for the Customer Service Executive for our Company Person must have Compassion about the Job and Preferred Female candidates & Looking out for the Immediate Joiners
About Company:
SSL Educational Institution
Designation: Customer Service Executive
Qualification: Any degree
Experience: 1-2 Yrs.
Salary: 9k-15k
Roles and responsibilities:
- Manage In bound & out Bound calls in a timely Manner
- Clarifying the Customer regards the service we provide
- Manage the customer data
- Online customer service representatives typically respond to customers via e-mail and online chat boxes.
- obtaining and recording the details of customer information inquiries, comments and complaints,
- Take action to resolve any issues
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Serves customers by providing product and service information and resolving product.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Skills:
Computer Skill
Good Communication
Convincing skill
Data Management
Candidates from Educational
Background are mostly welcome, Share Your
Updated resume to