Rankskills Knowledge International Pvt. jobs - Telecaller

Designation: Telecaller

Processes : Inbound / Outbound Calling , CRM Chats, Tele Sales

Skill : Good communication skills, customer relationship management

Education : Graduate /Undergraduate both can apply

Exp : Fresher up to 1 yrs

Work : Work from office in shifts

Joining within 30 days

Salary : 1.2 LPA to 2.4 LPA

Responsibilities:

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level