Smartway Entertainment jobs - Telecaller

Looking for a smart, educated and hard-working girl for the Tele Caller Position. Should be computer

Proficient and have knowledge of Microsoft Office and the Internet.

· Working Days: Candidate Should be comfortable with 6 Days working

· Notice Period: Immediate. (Candidates near Goregaon West will be given preference)

· Job Type: Full-Time

· Job Location: Goregaon West (Work from Office)

Job Requirement

· Experience: 0-2 of tele calling

· Gender: Female

· Age: below 30 yrs.

· Min qualification- 10th/12th/Graduate

· Languages: English, Hindi, Marathi

Salary and Benefits

· Fixed Salary

· Opportunities to learn and grow with the Company

Role Overview:

Smartway Entertainment is a production house and an e-commerce service provider. The job is to reach

out to various customers over the phone, explain to them the services to, features and deliver value to the

customers.

Key Responsibilities

· Responsible for making outbound calls and regular follow up on leads assigned.

· Prepare daily and monthly excel report

· Build a strong relationship/trust with customers by understanding the customer requirements

and suggesting the right service to the Customers.

· Selling subscription packages over the phone and achieve the targeted sales numbers & value,

set quality parameters

· Explaining the service features in detail.

· Understand the Customer requirements, encourage them to buy the service subscription

packages.

· Address all the issues/grievances of customers and provide the right customer experience.

· Capture the insights from customer interactions and share it with the internal team.

· Strictly adhere to the process requirements.

Skill and Competencies required:

Functional

· Business Knowledge

· Service Knowledge

· Customer Orientation

· Language skills English, Hindi, Marathi language

· Telemarketing / Selling Skills

· Basic computer skills MS Excel, Word

Behavioural

· Values Integrity / Honesty / Respect

· Communication Oral & Written skills / Listening

· Executive Presence

· Business / Telephone Etiquette

· Influencing Skills

· Empathy

· Self-driven / Initiative

· Ability to manage stress

· Willingness to learn