Process: Outbound Domestic process
Job location: Chandan Nagar, Kharadi
Working days: 6 days ( Monday to Saturday)
Shift: Day shift
Age : 18 - 35 yrs
Education: 12th/ under graduate/ graduate
Language: Hindi/English/ Marathi/Telugu/ Kannada/ Bengali/ Gujarati
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level