Telecaller jobs in Pune at RKSS TECHNOLOGY PVT LTD

Job Description for Telecaller Immediate Joining Preferred!!

Responsibilities

Contact potential or existing customers to inform them about a product or service using scripts.
Answer questions about products or the company.
Ask questions to understand customer requirements.
Direct prospects to the sales team when needed.
Enter and update customer information in the database.
Handle grievances to preserve the company's reputation.
Go the extra mile to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information.

Requirements

Proven experience as telesales representative or other sales/customer service role.
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Excellent communication and interpersonal skills.
Outstanding negotiation skills with the ability to resolve issues and address complaints.

Qualification

Candidate must have excellent communication skills in English, Hindi & Marathi.
Should have B-tech & BE Degree add value to get select easily.
Should have outbound calling experience or should be willing to make calls to customers directly.
Maintain, build and update calling/mailing databases.
Research on different tools to increase the business opportunities.
Demonstrate initiatives for refinement & strengthening of existing product.
Regular follow up with new and existing customers.
Accurately document all customer issues via emails or customer support tools, adhere to process and timely follow-up.

We, RKSS Technologies, are the fastest growing company in the field of electricity, gas, water, landline, banking, mobile phones, etc. Besides these, households also need services with discretionary spending like DTH, travel, entertainment, remittance / money-transfers, financial services, etc. India, the largest democracy with over 250 million households, is witnessing enormous growth in the services industry.