Openings for Telecaller - Telecom International Voice Process
Location - Hyderabad
5 days working, 2 days rotational off
Salary upto 33k TH
with 2 way free transport
Education
Graduates or Undergraduates with minimum 1 yr experience into BPO for international voice can apply for the above role
Responsibilities:
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level