Answering calls politely and professionally to provide information about services and products. Keeping records of customer interactions and different transactions, complaints, inquiries.
Churn Target & Promotor Score Target Achievement
Processing Service Requests tagging and update for resolution. Service Delivery within given TAT. Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification. Promotion of Web Self Service, Enterprise Self Service.
Ensuring close looping of Customer Concerns and avoid re-occurence.
Excellent communications skills
Good listener and active problem solving skills
Good interpersonal and analyzing skills
Ability to handle pressure and work on tight deadlines
Having an efficient way of Handling Problems.
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