TELEPHONE OPERATOR
Job description:
• Handle Telephone Board.
• Attend all the incoming telephone calls & prompt transfer of calls to the concerned person.
• Make outgoing ng calls as required.
• Inform callers on hold and update status.
• Receive, record, and relay messages completely, correctly & timely.
• Handle the task of receiving and responding to queries on the telephone .
• Responsible for making conference calls.
• Maintain & update company's phone directory.
• Act as a receptionist when required.
• Ar ranging dispatch h of couriers, maintain record of Inward outward courier and distribute them to concern person.
Qualities required:• Excellent voice quality & hearing ability.
• Excellent oral communication skills especially in English (English Medium Education from KG ST D) with fluent communication in Hindi and anyone regional language.
• Strong telephone etiquette: confident & polite.
• Excellent customer care skills.
• Abi ability to deal with difficult calls in a calm & professional manner.
• Awareness of conf identity issues.
• Well organized with attention to details.
• Listening skills.
• Polite & courteous manners.
Special qualities required:• Operator must possess excellent customer service skills and ability to think quickly & clearly.
• Operator has to speak clearly & pleasantly at all times .
Qualification :• HSC /Graduate with computer knowledge .
Guideline:• Age- 3o yrs.
• Timing: Mon - Fri :- (9:15AM - 6:45 PM I 9:30 AM - 7:00 PM)
Saturday :- (9:15AM - 1:15PM I 11:00 AM - 3:00PM)
Company Details:
Gandhi Automations Pvt Ltd is India’s No.1 Entrance Automation and Loading Bay Equipment Company. This widely recognized position has been achieved over years of hard work, innovation, commitment to quality and reliable customer service.
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