Contacting Potential Customers and Informing About the Product/ Service, Answer Queries, Influence Customers to Purchase. Give an initial brief about company and product. Ask questions to understand customer requirements. Should have strong outbound telesales experience Anyone from B.com, BCA, MCA, Bsc, Msc for telesales executive profile can apply.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level