Responsibilities include: Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Our unwavering focus on service excellence has seen iSON Xperiences grow from humble beginnings in a single call centre in Africa, to enjoy a presence in 19 countries, driven by a workforce of over 18,000 employees, conducting over 50-million customer transactions per month, for more than 500-million customers globally. We truly are a global organisation, of global citizens, servicing global brands.