Nobroker Technologies Solutions Pvt Ltd. jobs - Telesales Executive

Employee Value Proposition: Employee health insurance of Rs 1 lakh per year. Premium is paid by the company. Employees get free lunch and snacks. Employees are promoted every 6 months. Outstanding performers get promoted everyquarter. Monthly reward and recognition to outstanding performers. Accelerated growth of employees and can become Assistant Manager in as early as 2 years. Regular team parties and Annual Day outing for all employees.Qualification and Education Requirements: Education- Graduation/HSC qualified. Excellent verbal and written communication skills. Good Interpersonal skills, numerical and analytical ability. Decision making skills. Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred. Proficient in MS-Office (Excel, Word). Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). Comfortable with working 6 days a week and the week off will be on weekday.About the companyNoBroker.com is a Bangalore based real estate search portal that connects flat owners andtenants directly with each other. The company does not charge any brokerage from eitherparties. NoBroker is operational in 5 cities namely, Mumbai, Bangalore, Pune, Chennai andGurugram.With cumulative 45 lakh customers, it has grown 10X in last one year. With three rounds offunding of $20 mn, it is well funded by key Indian, Japanese & Korean investors like SAIFPartners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 700+people.
Role and Responsibility – Customer Service Executive Inbound calling for customer service. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open andinteractive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.Role and Responsibility – Sales Executive Identifies business opportunities by identifying prospects. Sells products by establishing contact and developing relationships with prospects;recommending solutions. Outbound calling on data collected through lead generation activities / secondary datasources. Daily follow-ups on older leads and work on new leads. Maintains quality service by establishing and enforcing organization standards. Must be energetic, well-spoken, eager to close sales deals and generate revenue for theorganization.Role and Responsibility – Relationship Manager Executive Act as relationship manager for the Paid customers of NoBroker. Build sustainable relationships and trust with customer accounts through open andinteractive communication. Identify and assess customers’ needs. Service customer in finding the right tenant / house as per the requirement of customer. Dial outbound and attend inbound calls of customer and leads. Use internal tools and methods to provide best possible service to the customer. Negotiate with leads on behalf of customer. Keep customer up-to date on the progress of his account. Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service