ShopNJoy Marketing LLP jobs - Telesales Executive

Urgently looking for candidates for Customer Service Associate profile in Belgaum. 

Requirement:

• Freshers or BPO experience 0-1 yrs.
  
• Fluency in Hindi and Marathi.
  
• Basic computer knowledge.
  

Job Responsibilities:

• Manage large amounts of incoming calls 

• Generate sales leads 
• Identify and assess customers’ needs to achieve satisfaction 
• Build sustainable relationships and trust with customer accounts through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools 
• Meet personal/customer service team sales targets and call handling quotas 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents 
• Follow communication procedures, guidelines and policies 
• Multi-task, priorities, and manages time effectively 
• Take the extra mile to engage customers.