Responsible for Managing Customer Relationship, Communicating With Customers, Ensuring Sales Growth, Building Sales Strategies.
Handling customer questions, inquiries, and complaints.
Building and maintaining a CRM database.
The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries
He/She must show the willingness to learn.
Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets