Responsibilities Of Candidates Include.
- Inform Customers About Company's Products.
- Manage Inbound Customer Calls In A Timely Manner.
- Identify Customers’ Needs And Wants, Clarifying Information Whenever Possible
Ability.
- To Be On Phone For A Long Time And Familiar Using Dialer Systems.
Job Types: Regular / Permanent, Full-time
Schedule:
Education:
- 10th and 12th and Graduation (Preferred)
Experience: Fresher and 1 year Experience
Language:
- Hindi (Preferred)
- English (Preferred)
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level