Place phone calls to potential clients from our computerised directory
Perform script (with necessary adjustments) to ensure consistency of sales program
Answer potential clients’ questions about home improvement projects or goals
Set appointments with prospective customers based on our associates’ schedules
Maintain computer, telephone and other equipment
Train other telemarketers when required
Communicate any problems, concerns or questions to supervisory staff
Refer customer complaints to supervisor for quality control
Communicate respectfully and politely with potential customers at all times
Seize opportunities to upsell products when they arise
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