Muzigal jobs - Telesales Executive

Role Overview 

Position reports directly to the enrollment team lead and works primarily to enroll students in online music lessons. Understand the benefits of music learning and counsel prospective students to help with their music learning needs. Create a two-way connection with students to become a trusted partner in their enrollment process. Communicate student information and requirements with teachers to facilitate a great class experience for students. Guide students through completion of the class enrollment process. Work with multiple departments to ensure an incredible learning journey for students.

Job Description

Engage with newly assigned leads immediately using text and phone outreach. Excellent lead management and lead nurturing (Thoroughly process leads to increase overall sales and the amount of each sale).  Handle questions and provide detailed information on the features and policies of Muzigal. Collect relevant student information and update in the CRM portal and share with teachers. Assist in trial class setup and ensure class completion. Follow up with students to provide guidance with class enrollment, billing and payment processing and close the sale. Prioritize and promptly respond to any requests from students or teachers and direct them to the appropriate department for further assistance. Keep track of and strive to exceed individual and team targets for weekly and monthly student enrollments. Effectively communicate with colleagues and supervisors to ensure a smooth workflow.

KPI 

• Lead to the trial ratio

• Lead to conversion ratio

• Number of new student enrollments

• Average billing value

Skills Required:

• Communicate effectively by phone, text or email in a professional and friendly manner.

• Customer service experience preferable

• Demonstrated experience in achieving metrics on a daily, weekly and monthly basis.

• Strong computer skills with a working knowledge of Google apps, Microsoft Word and Excel, basic CRM system understanding.

• Collaborate cross-functionally across multiple departments.

• Excellent time management

• Languages: English and Hindi required