Understanding the products and services offered by the company.
Provide information of Products / Services / Offers to customers.
Handling inbound calls & outbound calls
Understand customer need
Solve customers’ query over the phone
Setting a sales target and developing a marketing strategy for the same.
Calling existing and potential customers to update them about the recent launches also Sell them the online solutions
Updating the database/CRM with all the customer's information.
Ensuring the customers are satisfied by the services provided to them.
Using a sales script to handle the customers efficiently.
Building a strong relationship with the old and existing customers.
Taking and processing customers' orders in a professional manner.
Creating monthly sales reports and presenting them to the GM/BDM.
Providing an excellent customer service to the customers.
Answering to customers' questions in regards to products and services.
Adhering to all the company’s rules and regulations.
Stay abreast with the latest trends in the industry.