Responsibilities:
The primary task is to handle calls from customers or clients and provide them with a solution to their queries.
He/She must show the willingness to learn new things every time and then.
Must discuss every matter with its supervisor or team leader to get any issue sorted Giving a resolution to the customers or clients should be the whole and sole responsibility.
Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Requirements:
1) Education: Minimum 12th pass
2) Language Required: Marathi & Hindi
3) Process: Vehicle Insurance
Benefits-
1) Shift timing: 10am to 7pm
2) 1 hour proper break
3) Sunday working - Roster as per employee requirement
4) Incentives: Attendance + Target + Health Insurance (after 3 month)
5) Growth and exposure to Vehicle Insurance
6) Celebration during Festivals
7) PF & PT applicable
8) Saturday Lunch & One Saturday training or fun activity