• Make daily calls to CLX eligible customers to convince them to apply for the product.
• Collect all application details from customers over phone and input them into Homer for evaluation.
• Notify customers of result of their application and in the case of approval, direct the customer to a CLX POS for signing.
• Responsible to handle inbound calls from dedicated CLX number or CLX calls transferred from general helpline.
• Proactively follow up with customers where necessary to persuade them to apply, collect all application details and to sign the contract at POS (the same Specialist will be guiding the same customer through the whole process).
• Assist customers present at POS for contract signing where the SA is not available. Call the respective DSM to send another SA to the POS.
• Update all information in Genesis and Homer as per the conversation with customer.
• Share sales techniques and knowledge with the TL and fellow specialist to drive overall performance of the team.