Proactive and systematic in tracking all enquiries and calls to strengthen the sales pipeline.
•Interact with Management for pre- sales strategy.
•Efficiently managing a team ensuring optimum performance in capturing all enquires and calls to get max results.
•Establish and maintain a client and peer professional network to get to know the trends in the markets and adapt best practices.
•Adhere and comply the guidelines /policies/processes set for the dept.
•One point contact for customer enquires-in bound calls, walkins, web enquiries, telemarketing etc.
•Handle new customer queries & issues sensitively.
•Effectively manage key accounts and other channel partners.
•Help to strengthen sales performance thru secondary channels-realtiers, associates’ and maintain close, cordial & professional relationships.
•Track market trends and competitors activities on ongoing basis.
•Maintain a database and prospective customer relation system for best results.
•Guide and supervise subordinates to fulfill targets.
•Diligently ensure implementation of all internal/external guidelines and processes within the organization.
•Support quality inputs and complete details of prospective customers to sales team to covert the same into sales transaction to improve the cash flows.
•Training to pre sales executives to develop their skills.
•Generate MIS-weekly/project wise
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