We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
Responsibilities
1. Contact potential or existing customers to inform them about a product or service using scripts
2. Answer questions about products or the company
3. Ask questions to understand customer requirements and close sales
4. Enter and update customer information in the database
5. Take and process orders in an accurate manner
6. Handle grievances to preserve the company’s reputation
7. Keep records of calls and sales and note useful information
Requirements and Skills
1. Proven experience as a telesales representative or other sales/customer service role
2. Proven track record of successfully meeting sales quota preferably over the phone
3. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
4. Ability to learn about products and services and describe/explain them to prospects
5. Excellent knowledge of English
6. Excellent communication and interpersonal skills
7. Cool-tempered and able to handle rejection
8. Outstanding negotiation skills with the ability to resolve issues and address complaints
9. High school diploma; BSc/BA will be a plus
As a full service digital agency, we deliver solutions across social media marketing, Search engine optimization (SEO),viral marketing, email marketing, brand monitoring and promotion with paid per click advertising across facebook, google adwords and complete content marketing services that include creative writing and online press release distribution integrated with state of the art blogging services.
Social media and digital marketing are not about hits, likes or follows. They are about people. People buy from people they trust. Humanize your brand and connect with the customer within
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