Telesales
Representative Responsibilities to include:
· Contacting potential or existing customers
to inform them about our Local Online products, mainly on Taxation
· Providing an Online Demo, creating
interests in the product and follow them up for Sales closure
· Connecting with customers &
prospects for feedback of the product and requirements
Person will be responsible for tracking leads of
Marketing initiatives, connect with prospects (including individual practicing
CAs, Corporates, Partners of CA Firms and other customers),provide an Online
demo, close sales deals over the phone and maintain good customer relationships.
The person must be an excellent communicator and
have superior people skills. They must be comfortable presenting products or
services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by closing new
sales and enhance renewal.
Responsibilities
· Contact potential or existing
customers to communicate them about our products
· Provide an Online Demo to the
customers (and Offline or Demo in person for High Value Customers, if required)
· Follow up with the prospects for
closure of Sales
· Connect with customers for renewal
· Collect feedback from the customers
and prospects and share with the team
· Collect testimonials of customers
· Keep records of calls and sales and
note useful information
· Enter and update customer information
in the database, as needed
· Take and process orders in an
accurate manner
· Go the “extra mile” to meet sales
quota and facilitate future sales
Requirements
· Proven experience as telesales
representative or other sales/customer service role
· Experience required 2-3 yrs
· Proven track record of successfully
meeting sales quota preferably over the phone
· Good knowledge of relevant computer
programs (Skype meeting, Team Viewer
application, webinar applications) and telephone systems
· Ability to learn about products and
services and describe/explain them to prospects
· Excellent knowledge of English
· Excellent communication and
interpersonal skills
· Cool-tempered and able to handle
rejection
· Outstanding negotiation skills with
the ability to resolve issues and address complaints
· MBA, BBA with BCom
· People from Similar Industry (like
Taxmann/ TIOL will be preferred)
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