We are looking for an enthusiastic Voice Process Associate to contribute in generating business revenue for our company. one will be responsible for doing business revenue deals over the phone and maintaining good customer relationships.
Responsibilities:-
- Attend customer queries.
- Inbound & Outbound voice calling through CRM software.
- Direct coordination with cross functional team members.
- Communicate with customers to understand their requirements and need.
- Pitch offers to clients’ as per needs and capabilities & fix their meeting with sales team.
- Direct prospects and leads to the sales team.
- Update the customer database in CRM.
- Capability to Convert leads into Sales Closures and book business revenue.
- Build and maintain strong long-lasting relationship with clients.
- Calling active and budding clients to encourage the purchase of real estate as per their needs.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives projects to clients.
- Manage large amounts of inbound and outbound calls in a timely manner
- Proven track record of successfully meeting sales quota preferably over the phone
- Responsible for business development through sales over phone calls.
- Candidate has to make cold calls as per available data and conduct regular follow - up and successfully close leads.
Requirements:-
- Candidates should have experience into outbound calling/ voice process.
- Strong knowledge of on call sales principles, methods, practices, and techniques.
- Strong problem identification and objections resolution skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills & quick learning and research skills.
- Should Have Good Convincing & Communication Skills.
- Eligible to resolve Queries of Customers.
- Previous experience in a customer support role & Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Queries Handling and Ability to sustain a conversation on a positive note.
- Candidates having excellent command over English & Hindi.
Remuneration details: UPTO 4,00,000 PA
Duration: Permanent Employment
Experience: 1 to 5 Years