Future Career Services jobs - Ticketing Agent

An Airline Ticketing Agent is an individual who is responsible for booking flight tickets and handle reservations for customers. Airline Ticketing Agents directly interact with customers, answer customer questions about flight timings, seat availability, fares, reservations etc. They also handle key operations such as data collection, data entry, payment collection and verification etc. for airlines. Airline Ticketing Agents work as ground staff on airports and should be open for working long hours in shifts while standing on their feet.

Airline Ticketing Agents are the face of the airline industry and the first point of contact for any customer while boarding a flight. They can also be stationed at boarding gates and take care of the boarding and de-boarding of passengers in an aircraft. The job profile of an Airline Ticketing Agent includes problem-solving on a daily basis and mitigating first-hand any issues a customer may face related to their tickets and reservation. Thus, having good people skills goes a long way on the job of an Airline Ticketing Agent.

It is very important for an Airline Ticketing Agent to be courteous and attentive to a customer. They are also required to be professionally-dressed and they must have good communication skills. Airline Ticketing Agents are also required to have basic computer skills and have the necessary mathematical ability to collect and verify payments. They are also required to follow strict protocols set by the Airline as well as by the flight regulations followed by the country where they are working. Therefore, an Airline Ticketing Agent should also have good knowledge of the rules and regulations followed inside an Airport.

Types of Job Roles Airline Ticketing Agent-

The job profile of an Airline Ticketing Agent is quite simple but it requires professionals to undertake and deliver on a variety of tasks. An Airline Ticketing Agent is a customer service representative at the ticketing booth of an airport or at a city office of an airline or travel agency.

Hence, it is vital for any Airline Ticketing Agent to have good conversation skills as well as good knowledge of the travel and tourism industry. Ticketing Agents must also have good sales and marketing skills and may have to assume these responsibilities as well especially in private airlines and travel agencies.

In airports, an Airline Ticketing Agent is included in the Ground Staff and may be entrusted with duties related to ensuring orderly boarding of a customer as well as handling customer queries and disputes. They may also be put in charge of handling the luggage and baggage check-ins of customers.

Ground Staff-

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.

To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.