Assist passengers with self-service check-in kiosks
• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or
cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for
passengers with special requirements such as unaccompanied minors (UM),VIP passengers
and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and quarantine as required
• Make public announcements as required
• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate
checked bags (cleared through security) are made available for loading upon departure and
delivery to passengers upon arrival
• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security
requirements
• Comply with Swissport Standard Operating Procedures (SOP’s)
• Operate computers and specialist equipment such as air-bridge, scanners and airline specific
software
• Produce work-related documentation when required
• Maintain the highest standards of safety and security at all times
• Other duties as assigned