TIS Service Desk-Administrator
Hyderabad
Experience : 3-5 YEARS
Job Code : 1235831
Minimum Experience Required: 3-5 YEARS
Mandatory Skills: TIS Service Desk-L2
Desirable Skills: EUC Admin-L1
Language Skills: English Language-L2
Job Description:
- Key skills required for the job are:
- TIS Service Desk-L2 (Mandatory)
- EUC Admin-L1
- As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels.
- Perform Service Requests based on Standard Operating Procedures.
- Work on scheduled tasks as part of Change Management.
- Should be able to handle issues independatly and suggest/ implement services improvements plans.
- Should be able to identify and highlight scope of automation to lead or Manager
- Minimum work experience:1 - 3 Years