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WIPRO jobs - TIS Service Desk-Administrator

TIS Service Desk-Administrator

WIPRO
location
Hyderabad
experience 3 to 4 Years
salary Salary not disclosed
qualification
Any Post Graduate, Any Graduate
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Posted: 4 Years ago
Views: 3
Applications: 0
Openings: 1

Job Description

TIS Service Desk-Administrator

Hyderabad

Experience : 3-5 YEARS

Job Code : 1231672

Minimum Experience Required: 3-5 YEARS

Mandatory Skills: TIS Service Desk-L2

Language Skills: English Language-L3

Job Description:
1. Willingness to work in 24 X 7 support environment including working on Weekends and Holidays
2. Providing first level support through taking calls and handling the resulting incidents, using the incident management and request fulfillment processes, in line with Service Desk objectives.
3. To maintain a high degree of customer service for all support queries and adhere to all service management principles.
4. To provide 1st line technical support answering support queries via Phone, Email, and Self-Service)
5. To take ownership of user problems and be proactive when dealing with user issues.
6. Documenting the necessary troubleshooting steps performed in each call or email handled in detail.
7. Routing / Chasing of tickets with other resolver group
8. Callbacks for customer not reachable cases & customer request whenever required
9. Be proactive while handling the Sensitive VIP/VIP users scenarios and act according to the situation, let the QA/TL s to be notified if we need any assistance

Job Particulars

Role HR
EducationAny Post Graduate, Any Graduate
Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id283945
Job Category 1 to 3 Yr Exp
StateTelangana
Country India

About Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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