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TIS Service Desk-Administrator

WIPRO
Experience : 3 to 4 Years
Location : Hyderabad
Job Role : HR
Posted on 29 Jan 20
Job is expired
Job DescriptionLast Date 29 Mar 20
TIS Service Desk-Administrator

Hyderabad

Experience : 3-5 YEARS

Job Code : 1231672

Minimum Experience Required: 3-5 YEARS

Mandatory Skills: TIS Service Desk-L2

Language Skills: English Language-L3

Job Description:
1. Willingness to work in 24 X 7 support environment including working on Weekends and Holidays
2. Providing first level support through taking calls and handling the resulting incidents, using the incident management and request fulfillment processes, in line with Service Desk objectives.
3. To maintain a high degree of customer service for all support queries and adhere to all service management principles.
4. To provide 1st line technical support answering support queries via Phone, Email, and Self-Service)
5. To take ownership of user problems and be proactive when dealing with user issues.
6. Documenting the necessary troubleshooting steps performed in each call or email handled in detail.
7. Routing / Chasing of tickets with other resolver group
8. Callbacks for customer not reachable cases & customer request whenever required
9. Be proactive while handling the Sensitive VIP/VIP users scenarios and act according to the situation, let the QA/TL s to be notified if we need any assistance
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Job is expired
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