TIS Service Desk-Administrator
Job Code : 1032565
Location: Pune
Minimum work experience: 0 - 1 YEAR
Mandatory Skills: TIS Service Desk System Administration
Language Skills: English Language
Job Description:
- Key skills required for the job are: n TIS Service Desk-L1, (Mandatory) .
- As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
- Handle first-level incident / problem determination and resolution on a 24x7 basis nService incidents and queries within the agreed service levels.
- Timely escalation of incidents to higher levels when required.
- Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities nVendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures.
- Follow quality / security process defined for the engagement