TIS Service Desk-Administrator
- Pune
- CIS
- Experience : 3-5 YEARS
- Job Code : 1290380
Key skills required for the job are:
- TIS Service Desk-L1 (Mandatory)
- As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
- Timely escalation of incidents to higher levels when required.
- Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
Minimum work experience:0 - 1 Years