Mandatory Skills: TIS Service Desk-L3 TIS Service Desk-L3
Language Skills: English Language-L2
Quickly adapt to the business objective of the organization and adhere to the policies and procedures
High Customer focus and process oriented with thorough knowledge on Desktop Software and Windows.
Consistently creates a positive customer experience through own interactions and educates customer regarding available alternatives where they exist.
Understand user s software needs and provide the best possible approach engaging various EUC teams and following-up till software is installed for the end user.
Manage & coordinate the software order service requisitions via request center.
Detailed understanding of End user Computing Software eco system and versioning.
Ability to absorb and implement multiple processes.
Act a Service Request(SR) workflow coordinator and route Service Request packets to concerned teams for verifying/procuring application licenses and also route it for Gating in cases of new applications
Perform Final Review of SR Status and verify that all packet owners have closed their product assignments.
Verify that actual costs match the estimated costs, review the license agreements and the associated billing channels involved.
Verify the availability of packages and also maintain the repository of available software applications.
Quality checks for all Request to ensure adherence to standards.
Liaise between the end user and the concerned team and ensure these requests are completed in time with minimal impact to the end user.
Willingness to share information with team and other support partners
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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