WIPRO jobs - TIS Service Desk-Lead

TIS Service Desk-Lead

WIPRO
experience 4 Years
salary Salary not disclosed
qualification
Read More...
share this job
save job
Job is expired
Posted: 4 Years ago
Views: 0
Applications: 1
Openings: 1

Job Description

TIS Service Desk-Lead

Hyderabad

Experience : 5-8 YEARS

Job Code : 1247152

Mandatory Skills: TIS Service Desk-L3 TIS Service Desk-L3

Language Skills: English Language-L2

Responsibilities:

  • Quickly adapt to the business objective of the organization and adhere to the policies and procedures
  • High Customer focus and process oriented with thorough knowledge on Desktop Software and Windows.
  • Consistently creates a positive customer experience through own interactions and educates customer regarding available alternatives where they exist.
  • Understand user s software needs and provide the best possible approach engaging various EUC teams and following-up till software is installed for the end user.
  • Manage & coordinate the software order service requisitions via request center.
  • Detailed understanding of End user Computing Software eco system and versioning.
  • Ability to absorb and implement multiple processes.
  • Act a Service Request(SR) workflow coordinator and route Service Request packets to concerned teams for verifying/procuring application licenses and also route it for Gating in cases of new applications
  • Perform Final Review of SR Status and verify that all packet owners have closed their product assignments.
  • Verify that actual costs match the estimated costs, review the license agreements and the associated billing channels involved.
  • Verify the availability of packages and also maintain the repository of available software applications.
  • Quality checks for all Request to ensure adherence to standards.
  • Liaise between the end user and the concerned team and ensure these requests are completed in time with minimal impact to the end user.
  • Willingness to share information with team and other support partners


Job Particulars

Role Others
Who can applyExperienced (4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id290903
Job Category Others
StateTelangana
Country India

About Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Jobs By LocationVIEW ALL
Others also searched for
Active Jobs By Role
Accountant (3667) Admin (20) Agriculture and Dairy (0) Architect (574) Bartender (0) Beauticians / Spa (15) Bouncer (0) BPO / Customer care (26255) Caretaker / Nanny (0) Carpenter (1) Cashier (1) Cleaner / Washer (0) Construction / Laborer (1) Content Writer (585) Cook / Chef (72) Counsellor (244) Data Entry / Back Office (15824) Data Analytics (2) Design / Animation (2995) Delivery (86) Digital marketing / SEO (902) Draughtsman/Draftsman (0) Doctor / Physician (77) Driver (7) Electrician (6) Engineer (38987) Engraver (0) Event Planner (0) Fire Fighter (1) Fitter (2) Gardener(Mali) (0) Ground Staff (3) Hospitality Executives (299) Housekeeping (8) HR (1728) Insurance Consultant (0) IT Hardware Engineer (2033) IT - Mobile Developer (2982) IT Software-Engineer (23471) IT Software-QA/Tester (19) Lab Technician (1) Language Translator (1) Legal (2) Librarian (0) Management Trainee (1286) Mechanic (469) Media / Journalism (293) MIS Executive (7) Moulder (0) Nurse (598) Nutritionist / Dietician (0) Office Assistant / Helper (9) Operations (9) Operator / Machinist (3) Packager (3) Painter (0) Pharmacist / Medical Rep (849) Photographer / Videographer (1) Physiotherapist (1) Research/JRF/SRF (67) Plumber (0) Receptionist / Front Office (1092) Retail / Store Executive (204) Rigger (0) Sales / Marketing (6890) Security / Guards (5) Sports Trainer (0) Tailor/ dress designer (89) Teacher (340) Tool & Die Maker (2) Tourist Guide (0) Trainer (10) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (4) Welder (1) Others (732)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.