VIRTUAL RELATIONSHIP MANAGER
KEY RESPONSIBILITIES:
·Sales and customerrelationship management
-Generate income bycross-selling products across assets, CASA and third party product segments tocustomers mapped as per portfolio
-Contact unique set of around 30-35 customers of the portfolioevery day to focus on customer service and relationship management
-Call handling as per defined standards
-Customer profiling and service
·Customer engagement
-Continuous engagement and connect with the portfolio customerswith accurate amp; complete capture of interaction details.
·Promotion of DigitalBanking Platforms
-Promotion of digitalplatforms to ensure easy access to banking transactions and create awareness oftechnology enabled initiatives for a superior customer experience
·Complaint Management
-Coordination withrespective team managers, sales managers and complaints managers for 100%accuracy on complaint management and resolution within a stipulated time frame
·Audit and Service QVIRTUAL RELATIONSHIP MANAGER
KEY RESPONSIBILITIES:
·Sales and customerrelationship management
-Generate income bycross-selling products across assets, CASA and third party product segments tocustomers mapped as per portfolio
-Contact unique set of around 30-35 customers of the portfolioevery day to focus on customer service and relationship management
-Call handling as per defined standards
-Customer profiling and service
·Customer engagement
-Continuous engagement and connect with the portfolio customerswith accurate amp; complete capture of interaction details.
·Promotion of DigitalBanking Platforms
-Promotion of digitalplatforms to ensure easy access to banking transactions and create awareness oftechnology enabled initiatives for a superior customer experience
·Complaint Management
-Coordination withrespective team managers, sales managers and complaints managers for 100%accuracy on complaint management and resolution within a stipulated time frame
·Audit and Service Quality
-Ensure all laid downsystems and process are followed as stipulated by audit and senior management
-Ensure accurate and timelysubmission of financial transactions and requests.
-Achieve quality benchmarkdefined as per target
·MIS Reporting
-Ensure timely submissionof customer base review reports
-Adherence to set processesfor updating customer interactions in CRM
uality
-Ensure all laid downsystems and process are followed as stipulated by audit and senior management
-Ensure accurate and timelysubmission of financial transactions and requests.
-Achieve quality benchmarkdefined as per target
·MIS Reporting
-Ensure timely submissionof customer base review reports
-Adherence to set processesfor updating customer interactions in CRM
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