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TL Virtual Relationship Manager
For a client of TeamLease Services Ltd
4 to 9 Years
Pune,
4,00,000 - 7,00,000
Job is expired
Posted on 24 Sep 18
Job DescriptionLast Date 31 Oct 18

VIRTUAL RELATIONSHIP MANAGER

KEY RESPONSIBILITIES:

·Sales and customerrelationship management

-Generate income bycross-selling products across assets, CASA and third party product segments tocustomers mapped as per portfolio

- Contact unique set of around 30-35 customers of the portfolioevery day to focus on customer service and relationship management

- Call handling as per defined standards

- Customer profiling and service

·Customer engagement

- Continuous engagement and connect with the portfolio customerswith accurate amp; complete capture of interaction details.

·Promotion of DigitalBanking Platforms

-Promotion of digitalplatforms to ensure easy access to banking transactions and create awareness oftechnology enabled initiatives for a superior customer experience

·Complaint Management

-Coordination withrespective team managers, sales managers and complaints managers for 100%accuracy on complaint management and resolution within a stipulated time frame

·Audit and Service QVIRTUAL RELATIONSHIP MANAGER

KEY RESPONSIBILITIES:

·Sales and customerrelationship management

-Generate income bycross-selling products across assets, CASA and third party product segments tocustomers mapped as per portfolio

- Contact unique set of around 30-35 customers of the portfolioevery day to focus on customer service and relationship management

- Call handling as per defined standards

- Customer profiling and service

·Customer engagement

- Continuous engagement and connect with the portfolio customerswith accurate amp; complete capture of interaction details.

·Promotion of DigitalBanking Platforms

-Promotion of digitalplatforms to ensure easy access to banking transactions and create awareness oftechnology enabled initiatives for a superior customer experience

·Complaint Management

-Coordination withrespective team managers, sales managers and complaints managers for 100%accuracy on complaint management and resolution within a stipulated time frame

·Audit and Service Quality

-Ensure all laid downsystems and process are followed as stipulated by audit and senior management

-Ensure accurate and timelysubmission of financial transactions and requests.

-Achieve quality benchmarkdefined as per target

·MIS Reporting

-Ensure timely submissionof customer base review reports

-Adherence to set processesfor updating customer interactions in CRM

uality

-Ensure all laid downsystems and process are followed as stipulated by audit and senior management

-Ensure accurate and timelysubmission of financial transactions and requests.

-Achieve quality benchmarkdefined as per target

·MIS Reporting

-Ensure timely submissionof customer base review reports

-Adherence to set processesfor updating customer interactions in CRM

.

Job Type

Interview Type

Face to Face Interview

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more

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