* Responsible for handling reactivation clients
* Channelizing data of the company
* Taking care of demat account reactivations
* Handling inbound and outbound calls
* Good Communication Skills
* Confidence
* Ensure practices abide by internal guidelines and external regulations
* Develop innovative ways to improve procedure
* Provide detailed information and advice to clients and customers
* Deliver accurate and timely reporting on contracts, investments and sales
* Respond to queries and issues raised by clients
* Identify risk and implement mitigation strategy
* Provide basic trouble shooting and identify issues
* Escalate incidents immediately when required
* Produce daily, monthly and annual reconciliation reports
* Excellent attention to details
* Ability to work on multiple tasks to tight deadlines
* Awareness of market and industry trends
* Exceptional client and relationship management ability