Mobileware Technologies jobs - Trainee - Business Process Transformation Engineer

Trainee - Business Process Transformation Engineer 

Profile summary:

We are looking for passionate, self-motivated technical individuals, with a high level of communication and visualization abilities, who are self-driven with a desire and capability to think outside the box to solve complex problems and catalyze innovations, in pursuit of business process transformation initiatives, across the organization; with a growth mindset. This role is a developing role evolving into a business process transformation engineering role and will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is having a high level of customer-centricity.

About the role:

The  Trainee - BPT Engineer will be responsible for understanding, and anagrammatizing, the current work processes, workflows, and associated systems; utilizing Agile practices and Lean techniques; and optimizing, customizing, and automating the workflows, thus reducing variability within a given process, increasing predictability and productivity, along with overall enhancements in the quality of products and services; with a zeal for continual improvements, processes automation, and customer delight. The key responsibilities may include, but not limited to, are:

• Apply agile practices and lean techniques, to drive business process transformation initiatives, as may be assigned from time to time
• Study processes/workflows, and refine or create workflow diagrams, as applicable; with appropriate notations, timelines, sequencing, durations, critical paths, etc.
• Utilize various Continual Process Improvement tools like SIPOC+(CM),and Pareto charts, to summarize various workflows and outcomes analysis
• Drive work standardization, and 5S+2S initiatives, and apply visual workplace (virtually) best practices
• Identify process customization and automation opportunities, and drive continual improvement initiatives, forgiven work streams
• Optimize business systems configuration settings for workflows/process customizations
• Develop workflow automation applications and/or scripts for batch runs; may use scripting languages, MS Office excel automation, SQL database queries, stored procedures, BOTs, AI tools, etc.
• Facilitate root cause analysis utilizing templated processes like 5 Whys; with clarity on problem statement articulations utilizing templated formats like 5W+1H
• Collate, and structure performance datasets, for data mining and business analytics; utilize statistical concepts for converting data into information to aid decision making
• Exhibit a high level of self-initiative, learning agility, enthusiastic problem solving, and zeal for continual improvement; along with willingness and persistence to make a positive difference in the transformative initiatives
• Learn basic, and advanced, quality tools and techniques, and apply them in day to day strive for continual improvements in pursuit of business process transformation activities
• Facilitate people inclusivity through the collation of ideas and suggestions, from across teams and people, drive for logical conclusions including prioritizations and actions planning
• Learn, practice, and conduct awareness sessions, and quizzes, for the institutionalization of an encompassing culture of continual improvements and innovations
• Support facilitation of workshops for business process transformation initiatives
• Ensure that communications to key stakeholders are provided in a concise and timely manner
• Provide some periodical and/or emergency support (i.e. on-call support),as may be needed from time-to-time

General Requirements:

• B.Sc. – Computer Science, Information Technology, or similar (BBA/BMS candidates with demonstrable tech-savviness may also be considered);
• Additional relevant certifications in programming/scripting languages, and systems/networks, preferred
• Freshers with typical 3 to 6 months relevant internship preferred
• Good understanding of Databases like MYSQL, and SQL; Languages like Java, Javascript, Office-js, Shell scripting, Python, etc., and J2EE application servers like Apache Tomcat; and working knowledge of basic network configuration
• Good organizational skills and keen attention to detail; and a good understanding of Lean/Agile practices and well-known modeling languages such as UML
• Understanding of Lean and quality tools for process improvements, statistical concepts, and analysis, will be preferred
• Conceptual understanding of Data Mining, Data Analytics, Machine Learning, and AI for process automation
• Excellent verbal, written, and presentation skills, including the ability to communicate effectively across the organization with various teams, and management
• Strong interpersonal skills; and ability to effectively influence and develop strong relationships with key stakeholders;
• Strong MS – Office skills, along with business storytelling and graphical visualization abilities
• Demonstrable abilities for self-management, self-initiatives, articulative documentation, and zeal for knowledge sharing, are highly desirable
• Natural aptitude for troubleshooting & problem-solving and innovations
• Demonstrate customer-centricity with a willingness to support both internal and external customers