Complete responsibility of Elixir application through front end and back end.
❑ Managing SLA.
❑ Creating and monitoring the tickets of customers.
❑ Handling Sync issues, Development issues.
❑ Resolving issues by co-coordinating with development team and Operations team.
❑ Handling the Escalation.
❑ Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.
❑ Analysed project requirements to find bugs and eliminate issues within a timely manner.
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