Address user tickets regarding hardware, software, and networking.
Day to day IT support to end users.
Preventive maintenance of computer peripherals; desktop, printer, and network.
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests.
Help create technical documentation and manuals.
Basic knowledge of network troubleshooting Ethernet and IP configuration
Submitting daily/periodical report on the working condition of Systems.
Coordinating software implementation and upgrades

Established in the year 1922, Dr. Shroff’s Charity Eye Hospital (SCEH) was founded by Dr. Sorabji P. Shroff. He started this journey with a vision to eradicate avoidable blindness and an idea to provide equal eye care to every section of the society. Since its inception, the focus has been towards Comprehensive Eye and ENT Care, Quality, Community Impact, Research and Education & Training. Over the years, facing lots of challenges, having undergone rigorous changes and growth, today SCEH is one of the oldest and the largest NABH accredited eye care institutes in India, making an enormous contribution to eye care throughout the country and hopes to do so for many years to come.