Trainee Process Consultant Voice jobs in Hyderabad at HGS

Title : Trainee Process Consultant (Voice)

Job Location : Hyderabad

Position Summary:

We are seeking energetic and reliable professionals to join our team as Trainee Process Consultant.
The successful candidates will be responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary),remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
Our Customer Support Specialists are often the first point of contact for customers’ product or Service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Roles and Responsibilities:

Processing claims/handling incoming calls and take appropriate actions as per the process guidelines.
Understand the basic professional standards and established procedures, policies before taking action and making decisions.
Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company platform to keep each customer record updated
Attend mandatory training sessions to stay updated on product or company policy changes
Adhere to attendance and punctuality norms.

Education & Experience:

Graduates Only (We are currently NOT hiring B-Tech & BE)
Fresher’s Only
Age – Up to 30 years

Desired Skills and Abilities:

Good Oral and Written Communication Skill - English
Basic Telephone Etiquettes & MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills

Benefits:

Salary – Best in Industry (INR 13,500 Fixed monthly Take Home)
Up to INR 24,000 (Monthly Performance Based Incentive)
5 days’ work/ 2 weekly offs. (Rotational Shifts)
Transport facility provided
Excellent Reward and Recognition Program
Extensive Healthcare Training Programs

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.