Mobileware Technologies jobs - Trainee - Project Management Tech Analyst

Designation: Trainee - Project Management Tech Analyst

Profile summary:

We are looking for passionate, self-motivated, tech-savvy, enthusiastic self-starter individuals, with strong organizational and interpersonal skills as well as the ability to collaborate effectively across functions with passion and enthusiasm; having high level of communication and visualization abilities; is self-driven with a desire and capability to make a positive difference; with a growth mindset. This role is a developing role evolving from project management technologist and analysts to project management and change management; and will suit an individual who excels in a performance-centric and dynamic work environment, enjoys providing world-class support, and is having a high level of customer-centricity. This newly created role is highly visible and requires exceptional relationship-building skills, high attention to detail, and strong follow-through to drive success across the cross-functional teams.

About the role:

The Project Management Tech Analyst role will be change maker to support various aspects of our project management and technical operations to increase the productivity and effectiveness of our delivery and support operations; with direct responsibilities in areas of project management systems implementations, configuration customizations, and process automation, to accelerate technology adaptions in project management, associated reporting analytics; overall increasing Employee effectiveness, bridging the strategy-to-execution gap, and bringing insights on value flows. Our ideal candidate will be an excellent communicator, who thrives in a fast-moving environment, enjoys driving towards results, and has a passion for helping people get the support they need. This is an exciting opportunity for an entry-level person with an entrepreneurial spirit looking to accomplish strategic excellence, and maturity, in project management practices and techniques, leadership capabilities, and change management. Key Role Responsibilities include but not limited to:

• Leverage systems and technology, to enhance institutionalization of various PM systems like Project Management Systems, Service Desks, Reports and Analytics tools, etc.; be apt at configuring such systems for increasing PM operational efficiencies and effectiveness
• Accelerate systemization of PMO guidelines, templates, and processes, maintain reports repositories, and evolve indexing process for rapid retrievals, and audit for consistency, completeness, and correctness
• Accelerate Digital integration i.e. leverage technology to increase efficiency and effectiveness to increase business value. Collate and structure datasets for Project/Support Operations and functional aspects, so to create progress reports and dashboards, and communicate data into valuable information to influence decision-making processes
• Drive Process Automations initiatives, and may utilize MS Office related automation and macro writing possibilities, to templatize and make day to day works more efficient so that it takes less time to prepare reports and there more time for analysis; and institutionalize Agile and Lean practices and techniques
• Drive increasing systemization, customizations, and workflow automation/semi-automation, of project/operations management and customer support operations management systems and follow-through for acceptance and adaption of technological solutions in the workflows
• Create user guide cheat sheets, to make it easier, for people to follow the systems, and conduct periodic quizzes, audits, and training workshops to increase learning and effectiveness of the solutions
• Collate suggestions for improvements, and conduct periodic surveys and retrospectives to identify improvement opportunities in the project operations workflows and drive continual improvements
• Support business value assessments, analytics, and insights i.e. model business value streams, measurement point markers, and establish correlations between the projects/operations and the organizations key strategic priorities.
• Support data mining, and business analytics, to evaluate interdependencies between the projects, the benefits, and the success criteria.
• Conduct root cause analysis (RCA),for significant or chronic deviations issues,  to determine most significant root causes, and determine corrective actions and preventive actions(CAPA);
• Collaborate with cross-functional teams to follow-through through for implementation of CAPA and post improvements impacts/benefits analysis
• Maintain historical project performance measures, including productivity, schedules and quality, their associated estimates.
• Systemize the process for comparing historical data for similar current/newer projects for cross-validation of schedules, costs, quality, and other project-related factors; using experiences to enhance current risk mitigation plans and for continual improvements for enhancing performance predictabilities. 
• Establish correlation between the 3 constrains of project management i.e. cost, schedule, and quality; and model the impacts of variations; to identify major contributors to variations, and drive continual improvements in project/operations performance
• Support project management excellence initiatives, support institutionalization of PMO guidelines and project management practices, across all phases, and track process/system adherences; and support continual improvements
• Provide deputizing support for PMO Leadership or management, for coordinating various organizational transformation, and/or continual improvements initiative; and may take-up scrum master role, under guidance, when required/necessary in a competent and confident manner
• Reports consolidations and management dashboards to provide a summary report of all the projects and operations workstreams, as a powerful tool for the management  to quickly understand the status and areas of concern, especially when time is limited

 General Requirements:

• B.Sc. – Computer Science, Information Technology, or  BBA/BMS candidates, with demonstrable technical  abilities; and exhibited interest in project/operations management, and change management
• Additional relevant certifications in project management, operations management, change management, etc., preferred (or be willing to learn and utilize)
• Freshers with typical 3 to 6 months relevant internship experience preferred
• Good understanding of people's motivators, personality types, and behavioral aspects
• Strong organizational skills and a keen attention to detail; and the ability to work effectively and manage a varied workload and prioritizes with a high sense of urgency
• Understanding Lean and quality tools for process improvements, statistical concepts, and analysis, is preferred
• Excellent verbal, written, and presentation skills, including the ability to communicate effectively across the organization with various teams, and management; along with high attention to detail
• Strong MS – Office skills, along with data mining, data analytics, and graphical visualization abilities
• Demonstrate customer centricity with willingness to support both internal and external customers; and ability to maintain the high level of discretion, diplomacy and confidentiality; ability to identify roadblocks and either clear them or escalate to upper management
• Tech-Savvy and proficient in Microsoft Office automations (e.g. excel macros etc.),project management; ability to maintain the highest level of discretion, diplomacy and confidentiality.
• Eagerness to learn, develop and grow with the business; is contributions oriented; and flexible and willing to work off-hours when required to meet deadlines
• Team player willing to pivot quickly with a nimbleness; and have strong interpersonal and relationship-building skills, with the ability to interface with technical and non-technical members of the organization