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Bounce jobs - Training Manager Customer Support

Training Manager Customer Support

Bounce

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Any Post Graduate, Any Graduate

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Posted: 4 Years ago

Views: 10

Applications: 1

Openings: 1

Job Description

Training Manager (Customer Support)

Bengaluru, Karnataka

Training Manager:

Team handling experience is a must
Induction & Orientation
Designing product and process content
Implements training plans which are aligned with the business strategies
Should have a good understanding of customer touchpoints like Calls" emails web chat etc.
Conduct TNI / TNA for different roles in the organization and for other stakeholder engaged in delivering/implementing program
Should prepare MIS reports/Ad hoc training reports."
Should support and mentor new trainers."
Should be ready to deliver training across locations."
Must have excellent communication and stakeholder management skills
Conducts management skills training and follows-up with participants to assess utilization of new skills
Prepare training calendar based on annual academic planning

Job Particulars

Role Customer Service / Tech Support

EducationAny Post Graduate, Any Graduate

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id194399

Job Category 1 to 3 Yr Exp , Tech Support

StateKarnataka

Country India

About Company

Bounce (formerly known as Metro Bikes) is India's first smart mobility solution, with a mission of making daily commute stress-free, time-saving, reliable and convenient.

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