Training Manager Customer Support

Bounce
Experience : 0 to 3 Years
Location : Bangalore
Posted on 09 Sep 19
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Job DescriptionLast Date 08 Nov 19
Training Manager (Customer Support)

Bengaluru, Karnataka

Training Manager: 
  • Team handling experience is a must
  • Induction & Orientation
  • Designing product and process content
  • Implements training plans which are aligned with the business strategies
  • Should have a good understanding of customer touchpoints like Calls"    emails    web chat etc.
  • Conduct TNI / TNA for different roles in the organization and for other stakeholder engaged in delivering/implementing program
  • Should prepare MIS reports/Ad hoc training reports."    
  • Should support and mentor new trainers."    
  • Should be ready to deliver training across locations."    
  • Must have excellent communication and stakeholder management skills
  • Conducts management skills training and follows-up with participants to assess utilization of new skills
  • Prepare training calendar based on annual academic planning
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Bounce (formerly known as Metro Bikes) is India's first smart mobility solution, with a mission of making daily commute stress-free, time-saving, reliable and convenient. 

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