s

Training Manager

IGT Solutions
Experience : 1 to 4 Years
Location : Pune(Pune-Others)
Posted on 16 Oct 20
Apply now
Job DescriptionLast Date 14 Dec 20

JOB DESCRIPTION:

Responsible for up skilling and endorsement of Process Trainers Improving Training throughput by evaluating current training effectiveness and methodology Content development, L&D, effective client and stakeholder management TNI/TNA for LOBS along with POA and meeting training requirements from audit standpoints

JOB RESPONSIBILITIES: 

  • Lead Training Delivery (New Hire / Upskilling / Cross Training / Refresher Training) & Content Management (GF / PG)
  • Lead a Team of Trainers, Coaches, Assistant Managers to enable training delivery
  • Evaluate Trainers and provide feedback to improve performance and facilitation
  • Responsible for Trainer Grooming & Endorsement on Platform / Technical Skills
  • Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment
  • Seek client / In house certification on each version of the Training Manual
  • Identify projects to improve training effectiveness for new hires impacting throughout, attrition & other key deliverables
  • Manage the team members aligned from a career perspective
  • Motivate and Mentor the team to deliver against KPI’s as per business requirements
  • Manage escalations with required inputs to client and feedback to the team
  • Preparing business reviews – Internal & Client
  • Review team performance at periodic intervals, provide timely feedback and work with BQ performers to help them come up the curve
  • Ensure functional requirements for Internal & External Audits are met from Product/Process standpoint
  • Stakeholder & Client Management
  • Planning & Forecasting training requirements for assigned business accounts
KNOWLEDGE, SKILLS, OTHER ABILITIES:

  • Minimum of 1+ Year of experience as managerial role or similar
  • Team handling & development experience for a minimum span of 3 years in the current role (Internal)
  • Presentation, facilitation and coaching skills
  • E-commerce experience required

EDUCATION:

  • Graduate in any discipline
  • Experience in Training Domain

  • Training Manager
  • Experience : 1 to 4
  • Job Type : Full Time
  • Interview Type : Face to Face Interview, Telephonic Interview


Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

Apply now
Similar Jobs
Training Manager
OTLARLIFE PVT. LTD
Experience : 2 to 2 Years
Education : B.Pharm, BSc, BAMS
Location : Darrang
Last Date : 24 Jan 21
Quick Apply
Branch training manager
OTLARLIFE PVT. LTD
Experience : 2 to 2 Years
Education : B.Pharm, BSc, BAMS
Location : Jhansi
Last Date : 24 Jan 21
Quick Apply
Branch training Manager
OTLARLIFE PVT. LTD
Experience : Freshers
Education : B.Pharm, BSc, BAMS
Location : Bilaspur
Last Date : 24 Jan 21
Quick Apply
    
Active Jobs By Role
Accountant (1428) Admin (201) Agriculture and Dairy (20) Bartender (0) Architect (222) Beauticians / Spa (140) Bouncer (1) BPO / Customer care (3138) Caretaker / Nanny (24) Carpenter (26) Cashier (2) Cleaner / Washer (43) Construction / Laborer (59) Content Writer (801) Counsellor (218) Cook / Chef (473) Data Analytics (10) Data Entry / Back Office (1599) Delivery (889) Design / Animation (1447) Digital marketing / SEO (1175) Draughtsman/Draftsman (4) Doctor / Physician (139) Driver (85) Electrician (119) Engineer (2282) Engraver (5) Event Planner (12) Fire Fighter (11) Fitter (119) Gardener(Mali) (1) Ground Staff (132) Hospitality Executives (863) Housekeeping (166) HR (1839) Insurance Consultant (36) IT - Mobile Developer (463) Lab Technician (65) IT Hardware Engineer (215) IT Software-Engineer (4505) Language Translator (2) Legal (24) Librarian (0) Mechanic (476) Management Trainee (406) Media / Journalism (274) MIS Executive (16) Moulder (0) Nurse (189) Nutritionist / Dietician (4) Operations (141) Office Assistant / Helper (220) Operator / Machinist (241) Packager (17) Painter (6) Pharmacist / Medical Rep (206) Photographer / Videographer (38) Physiotherapist (8) Plumber (10) Research/JRF/SRF (238) Receptionist / Front Office (402) Retail / Store Executive (516) Rigger (1) Sales / Marketing (5880) Security / Guards (40) Sports Trainer (1) Tailor/ dress designer (149) Teacher (386) Tool & Die Maker (0) Tourist Guide (0) Trainer (55) Waiter / Steward (22) Ward Boy (3) Warehouse Executive (12) Welder (83) Others (5490)

SAFETY ALERT!
Teamlease does not charge any kind of payment for a job.