IGT Solutions jobs - Training Manager

JOB DESCRIPTION:

Responsible for up skilling and endorsement of Process Trainers. Improving Training throughput by evaluating current training effectiveness and methodology. Content development, L&D, effective client and stakeholder management. TNI/TNA for LOBS along with POA and meeting training requirements from audit standpoints.

JOB RESPONSIBILITIES: 

• Lead Training Delivery (New Hire / Upskilling / Cross Training / Refresher Training) & Content Management (GF / PG)
• Lead a Team of Trainers, Coaches, Assistant Managers to enable training delivery
• Evaluate Trainers and provide feedback to improve performance and facilitation
• Responsible for Trainer Grooming & Endorsement on Platform / Technical Skills
• Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment
• Seek client / In house certification on each version of the Training Manual
• Identify projects to improve training effectiveness for new hires impacting throughout, attrition & other key deliverables
• Manage the team members aligned from a career perspective
• Motivate and Mentor the team to deliver against KPI’s as per business requirements
• Manage escalations with required inputs to client and feedback to the team
• Preparing business reviews – Internal & Client
• Review team performance at periodic intervals, provide timely feedback and work with BQ performers to help them come up the curve
• Ensure functional requirements for Internal & External Audits are met from Product/Process standpoint
• Stakeholder & Client Management
• Planning & Forecasting training requirements for assigned business accounts

• Minimum of 1+ Year of experience as managerial role or similar
• Team handling & development experience for a minimum span of 3 years in the current role (Internal)
• Presentation, facilitation and coaching skills
• E-commerce experience required

EDUCATION:

• Graduate in any discipline
• Experience in Training Domain