To develop the Content for WBTL training & downloading the
same to OPS team 2. Conduct induction & on boarding of new recruit 3. Conduct Customer service training at all lounges & kiosks,
therefore resulting in enhancing the customer experience at
WBTL 4. Conducting Service audit at all lounges & kiosks and assess the
training impact 5. Development of SOP for end to end operating procedures at
lounges and kiosks in co-ordination with Operation team & train
on the ground staff for same 6. Periodic review of the entire training module & make necessary
amendments as required.
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